Registration. User Profile
Order
Subscription to Stratum plus Journal
Delivery
Payment. Security of payments.Terms of restitution of money paid
Privacy policy 

Registration. User Profile. Privacy policy.

Registration

Offering your personal information at registration is necessary to ensure payments and delivery. Without your permission your personal information (all of it or some of it) cannot be disclosed to third parties.

User Profile  

When you register, you choose your user profile, which will determine your status and cost of purchase. Price policy on profile prices shall only be valid for purchase of Stratum Plus Journal.
If you do not choose your user profile, then by default any purchase shall be priced according to a private person’s profile .    
Please, note that if the profile you have indicated in your delivery registration form is different of the real one, we will be compelled to review the cost of purchase.
User profile is not accounted for in pricing of some monographs, books or textbooks. 

The following profiles are available to our e-shop users:

- private person  
- organization/institution/library 
- student 

Student’s profile requires presentation of a copy of student’s certificate/document, personal ID and the original of the document (signed and sealed) proving the fact that you are a student of a relevant educational institution. To get this document, you should contact administration of your institution. Then you should send the documents required to obtain a student’s profile to us: MD-2024, Moldova, Kishinev, Zimbrului St., 10А, High Anthropological School University, P.P. Stratum plus.

Privacy policy

Information offered by users of E-anthropology.com during registration or while placing an order is confidential and can be only used to ensure delivery of order and payments.
Administration of E-anthropology.com shall guarantee that without users’ permission their personal data cannot be disclosed to third parties.

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Order

1. Visit the page describing the title you want to purchase. If titles are available in different formats (print, pdf, print + pdf), please, choose the format you require. Click the button Add to cart.
2. If you finish selecting your purchases, make sure that you have placed your order correctly and follow the link Place your order. If you are not registered, please do, and follow the link Register.
3. If you want to change the quantity of titles you chose, insert the required number in the respective window, then click Update. If you want to cancel a title you do not require, click Cancel and update the page again. If everything is all right, continue placing your order and follow the link Delivery Address. Fill in correct personal data and delivery details. Then click Continue.
4. Choose method of delivery and click Choose next to the method of your choice. Cost of delivery shall be automatically included in your bill and depends on the total weight of the ordered titles, cost of your order and distance to the destination. Then click Continue.
5. Choose your method of payment. If a bank transfer is most convenient to you, do not forget to print out the receipt you filled in after you have placed your order. If you choose to pay via Visa credit cards (except Visa Electron) or MasterCard, after you have got the bill, proceed to the page of ECENTRU-COM payment system, having confirmed your agreement (public offer agreement) with the terms and conditions of Stratum Publishing House e-shop. If everything is all right, click on Proceed to payment.

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Subscription to international periodical journal Stratum plus  

1. On the main menu choose Subscribe.
2. Study types of subscription. Order the type of subscription you choose by clicking Subscribe. Check if your order is correct, then click Place your order. If you are not registered, please do it by clicking Register.
3. Then follow the instructions from Order (points 3-5)
4. The journal shall be delivered as per the schedule (see About Journal).
5. Your subscription order shall be accepted once you have fully paid the cost of subscription and delivery.
6. The cost of subscription depends on the profile you have indicated at registration.

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Delivery

Titles shall be sent to you by means you have indicated when placing the order. Cost of delivery is automatically added to the bill and depends on the selected means of delivery (if several options are available for the region), overall weight of titles in your order, cost of order and distance to the destination.
Delivery within Kishinev is free and is subject to negotiation of the time of delivery between the buyer and the shop administrator. The administrator shall contact the buyer on telephone or via email not later than within two working days after the order has been placed.
If the titles ordered are in stock, they are sent within six working days upon verification of the received payment.
The term of delivery depends on the chosen type of delivery and is communicated to the buyer when placing the order.
After the order has been placed and before its shipment, the buyer has right to cancel it without any subsequent penalties whatsoever.
Buyer has right to cancel his/her order within six days after its receipt.
If the order is cancelled after its shipment due to some reasons that are connected with quality of the titles, their delivery shall be payable by the buyer.
Postal service is responsible for safety of the order during its shipment. Please, check your order upon its receipt. If it is damaged, please raise a claim to the postal service.
Should you receive an incomplete order, damaged titles or some titles you have not ordered, write about it to [email protected], mentioning the number of your order.

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Payment

You can pay by one of the following methods:

- cash in MDL, at the rate established by the National Bank of Moldova on the date of purchase, if delivered in Kishinev
- Visa and MasterCard (currently isn't accepted) credit cards.
You should fill in details of your credit card online on the site of the respective payment system. Then your payment shall be processed and identified within 2-3 working days.
Exchange rates in international payment systems are a little different of the official exchange rate established by the National Bank of Moldova. Therefore, the amount withdrawn from you card account can be slightly different (i.e. it can be bigger or smaller) of the amount of order, but hardly more than by 0.3%.
- cheque
- postal order
- bank transfer

Beware that any bank takes a certain charge for a bank transfer. Bank services are payable by the buyer.
You can pay your order in e-shop www.e-anthropology.com via Visa and MasterCard (currently isn't accepted) through a safe connection https://secure.e-centru.com of Ecentru-com S.A. Company (address: Socoleni St., 17/1, MD-2020, Kishinev, Moldova). For security purposes, the company does not keep card numbers.

 Security of payments  

Online payments are made via ECENTRU-COM system. Security of these payments is ensured by SSL protocol, which is used to transfer private information from customer to ECENTRU-COM server for further processing. Further transfer of information is done via closed bank networks secured with higher protection measures. Processing of customer’s encoded confidential data (card and registration details, etc.) is carried out via a processing center. Thus, no one, not even the seller, can have access to the customer’s personal and bank data, including information on purchases he has made in other shops.

SSL 3.0 protocol is used to protect information against illegal entry when it is sent from customer to the eCentru server https://secure.e-centru.com/, server certificate (128 bit) has been issued by Network Solutions company, a recognized digital certificates issuer. You can check authenticity of server certificate. As well, a safe technology 3D-Secure is used to process payments via bank cards; support of this technology is a mandatory requirement of VISA international payment system. To support 3D-Secure technology, customer’s VISA card must be registered with Verified by VISA program.

Restitution of money

Upon your request sent to the email address [email protected], your money can be restituted to you by the same method the payment has been made.

In case of a bank transfer or a postal order, banks and the Post of Moldova charge a fee for money transfer services. Beware that only the money paid for the order and the respective delivery shall be restituted.

Your letter should indicate:

why the money must be restituted
number of your order
full bank details for a legal entity
ID details for an individual
postal address (ZIP code is mandatory) and ID details in case of a postal order

Legal entities shall submit the original letter with company’s logo, seal and signature of director and chief accountant to the following address: MD-2024, Moldova, Kishinev, Zimbrului St., 10А, High Anthropological School University, P.P. Stratum plus, attention of Accountant’s Office.

Remittance of money by E-anthropology.com is done within 5 working days.

Restitution to a bank card when paying your order via Internet.

To have your money restituted to your bank card, you should place a request, having indicated your order number thereof. Upon your request, your money shall be restituted to the bank card you have used to pay your order e-anthropology.com will make a transfer within 5 working days. Money will be transferred to the bank card by the issuing bank within a reasonable term required to the bank, depending on its working hours.

Terms of restitution of money paid:

1. Should you raise a claim with E-anthropology.com for quality of your order, provided that the titles in your order are indeed defective, processing of your claim and restitution of money paid for the order and delivery charges shall be done within 10 days since you have received your order and submitted your application.

2. If you give up on some titles of adequate quality before their receipt, or within 7 days after their receipt, money shall be restituted within 10 days after E-anthropology.com has received your notification on return of the titles. If within 14 days since receipt of the titles you demand that the titles of adequate quality be exchanged for some equal titles and then you decide to give up on the titles because there are no equal titles in stock at the moment of your application, then the money paid for the titles shall be restituted within 3 days upon receipt of your notification thereof in E-anthropology.com. 

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E-anthropology.com guarantees security and non-disclosure of customer information.
Your contact information shall not be transmitted to partners of E-anthropology.com and shall be used only to inform you about new acquisitions and sales in the shop.  

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